What Personal Information is Collected?
Types of personal information we collect include:
- Your name
- Your mailing and billing address
- Your e-mail address
- Your phone (or mobile) number
- Your credit/debit card number
- Your purchase information
- Your date of birth or age
- Information you provide
How is this Information Used?
We use customer information for multiple purposes:
- Product and service fulfillment
- Our marketing purposes
- Internal operations
How is this Information Shared?
We may share information:
- With DermaHealth.com and DermaHealth Laser Associates
- With our service providers (for example, a printer or mobile marketing provider)
- If required to comply with legal requirements
- At your direction or request
How is Your Personal Information Protected?
We maintain administrative, technical, and physical safeguards to protect your personal information.
If you choose not to provide personal information we may not be able to provide you with requested products, services or information.
Automated Information Collection
In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.
DermaHealth.com participates in online behavioral advertising (OBA), also known as interest-based advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online.
We allow third-party companies to collect certain information when you visit our website and to use that information to serve ads for DermaHealth.com products or services when you visit this website. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g. IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie or a third party web beacon to collect this information.
At this time, we do not respond to browser “do not track” signals, but we do provide you the option to opt out of behavioral advertising. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, please contact us.
User Experience Information
In order to improve customer online shopping experience, help with fraud identification, and to assist our customer representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information; including IP address, data regarding pages visited and ads clicked specific actions taken on pages visited (e.g. information entered during checkout process), and browser information.
Social Media Widgets
DermaHealth.com includes social media features. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Information from Other Sources
We collect data that’s publicly available. For example, information you submit in a public forum (e.g. a blog, product review, or social network) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
We also obtain information provided by a third party. For instance, we obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (for example, adding address information).
This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.
How is Your Information Used?
Examples of how we use the information we collect include:
Product and Service Fulfillment
- Fulfill and manage purchases, orders, payments, or requests for information about our products and services on our website, or mobile website, or to otherwise serve you
- Administer sweepstakes, surveys, and contests
Our Marketing Purposes
- Deliver coupons, newsletters, receipt messages, e-mails, mobile messages, social media notifications, and marketing or advertising on social media sites, such as your Facebook News Feed
- Provide interactive features of the website such as product reviews, comments and testimonials, and other information regarding products, services and promotions
- Administer promotions, surveys, and focus groups
- Improve the effectiveness of our website and marketing efforts
- Conduct research and analysis, including focus groups and surveys
- Perform other business activities as needed, or as described elsewhere in this policy
- To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business
- For example, assist law enforcement and respond to legal/regulatory inquiries
How is Your Information Shared?
We share the information we collect within DermaHealth Laser Associates.
DermaHealth Laser Associates may use this information to offer you products and services that may be of interest to you.
We may share the information we collect with companies that provide support services to us (such as conducting surveys, sweepstakes, or contests, analytics providers, web hosting providers, payment processors) or that help us market our products and services. These companies may need information about you in order to perform their functions.
These companies are not authorized to use the information we share with them for any other purpose.
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.
Sharing with Other Companies (for their marketing purposes)
We will never share your personal information with other companies, or organizations which are not working directly for DermaHealth.com.
Sharing Aggregate Information with Third Parties
We may share aggregate information (information that does not directly identify an individual) with third parties for lawful purposes.
If some or all of our business assets are sold or transferred, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.
What Choices Do You Have?
If you do not wish to receive catalogs, coupons, and other promotional mail, contact us to opt out.
If you do not wish to receive promotional e-mails from us, contact us to opt out.
The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the DermaHealth Store features (i.e. you will be able to browse the site, but will not be able to make a purchase).
Third Party Cookies
- To learn about Google Analytics privacy practices or to opt out of cookies set to facilitate reporting, click here.
How Do You Access and Update Your Personal Information?
In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:
Contact us with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.
How is Your Personal Information Protected?
We maintain administrative, technical and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through e-mail.
Children’s Personal Information
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personally identifiable information online from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us.